Terms & Conditions
Last updated: 1 October 2026 — Version 1.6
These terms are to be considered as the terms and conditions that are applicable to your use of the Damex Direct portal application ("Damex Direct") that powers our OTC, crypto portal services and IBAN services. Your use of services are governed by specific terms of service and the terms and entity providing your services will depend on your geographical location.
These terms and conditions govern the relationship between you and your use of Damex Direct, and set out the rights and obligations, as well as risk notices, of your use of Damex Direct and the Services which include but are not limited to digital asset receipt, withdrawal and exchange as well as fiat receipt, exchange and spending.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY CLICKING ACCEPT, OR BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY AND ALL TERMS INCORPORATED BY REFERENCE. DAMEX DOES NOT PROVIDE ADVICE ON THE LEGAL IMPLICATIONS OF ACCEPTING THESE TERMS.
These are our standard terms and conditions. If you have entered into bespoke terms with Damex, those terms and conditions will supersede any conflicting terms and conditions in these Terms and can be provided by your account manager on request.
Document Index
Damex Direct and OTC Global (Non-EEA)
Damex Direct and OTC EEA
IBAN / EMI Services
Background
Services & Geography
Global Customers (Excluding EEA)
If you are geographically resident and/or trading in a jurisdiction outside of the European Economic Area, crypto asset services and products are subject to services being provided by Digital Asset Management Limited, a company incorporated in Gibraltar with registered number 116618 and with registered office and place of business at Unit C, 1st Floor, Chatham Counterguard Works, 17 Chatham Counterguard, Gibraltar GX11 1AA. Digital Asset Management Ltd is authorised by the Gibraltar Financial Services Commission as a DLT provider. For further information, please visit our disclaimer.
Crypto asset services and OTC services provided by Digital Asset Management Limited are governed by the "Damex OTC + Damex Direct – For Global Clients" terms and conditions. EMI and IBAN services to you are provided by our partners, Moorwand Ltd and are governed by the EMI Services Agreement with Moorwand Ltd. Moorwand Ltd is a company registered in England and Wales (Co No 8491211) with registered office at Fora, 3 Lloyds Avenue, London, EC3N 3DS, United Kingdom and is authorised by the Financial Conduct Authority in the United Kingdom under the Electronic Money Regulations 2011 (Register Ref: 900709) to issue electronic money and payment instruments.
EEA Customers
If you are geographically resident and/or trading in a jurisdiction inside of the European Economic Area, crypto asset services and products offered by Damex are subject to services being provided to you by Damex Digital Limited, a company registered in Malta with registered number C110325 and registered office at MK Business Centre 115A Floor 2, Triq Il-Wied, Birkirkara, Malta BKR 9022. Damex Digital Ltd is authorised as a Crypto Asset Services Provider and Financial Institution by the Malta Financial Services Authority. For further information please visit our disclaimer.
Crypto asset services and OTC services provided by Damex Digital Ltd are governed by the "Damex OTC + Damex Direct – For EEA Clients" terms and conditions. EMI and IBAN services to you are provided by our partners, Moorwand Ltd and Heuro SAS. EMI and IBAN services within the EEA are governed by the EMI Services agreement with Moorwand Ltd and Heuro SAS. Heuro SAS is a company registered in France under number 833165863, with its registered office at 1, Rue de la Bourse, 75002, Paris, France. It is authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), under licence number 17478, to issue electronic money.