Send us an email to [email protected] and our client support team would be happy to help get this across to you.You can also find details of all your transactions in the Damex App under Activity.
How do I leave feedback or make a suggestion?
We love to hear your thoughts on our products and services. Send us an email to [email protected] and we’ll be sure to listen!
How do I reset my access code?
Select the Forgot Access code link which you’ll find when opening the app.A member of the client support team will be notified and will give you a hand resetting your access code.
Is Damex regulated?
Yes. damex.io is an authorised EMI distributor under MODULR Finance, registered by the FCA and the GFSC, which allows Damex to issue IBANs and sort codes to clients within the Damex ecosystem. damex.io was also among the first authorised DLT providers by the GFSC to provide broker/dealer and custody services . Damex.io UAB is also registered in Lithuania with the FCIS to offer virtual currency exchange and custody services.
Is it possible to make regular payments to my Damex account?
You can make payments to your Damex account through your external bank app but not from within the Damex app. We are working on making this possible in the future.
Where can I use my Damex card?
You can use your Damex Card everywhere, as long as you have sufficient balance, there will be no problem. Please note that there are fees imposed on ATM withdrawals above a certain amount per month.