Send us an email to [email protected] and our client support team would be happy to help get this across to you.You can also find details of all your transactions in the Damex App under Activity.
How do I leave feedback or make a suggestion?
We love to hear your thoughts on our products and services. Send us an email to [email protected] and we’ll be sure to listen!
How do I reset my access code?
Select the Forgot Access code link which you’ll find when opening the app.A member of the client support team will be notified and will give you a hand resetting your access code.
Is Damex regulated?
Yes. damex.io is an authorised EMI distributor under MODULR Finance, registered by the FCA and the GFSC, which allows Damex to issue IBANs and sort codes to clients within the Damex ecosystem. damex.io was also among the first authorised DLT providers by the GFSC to provide broker/dealer and custody services . Damex.io UAB is also registered in Lithuania with the FCIS to offer virtual currency exchange and custody services.
Is it possible to make regular payments to my Damex account?
You can make payments to your Damex account through your external bank app but not from within the Damex app. We are working on making this possible in the future.
Where can I use my Damex card?
You can use your Damex Card everywhere, as long as you have sufficient balance, there will be no problem. Please note that there are fees imposed on ATM withdrawals above a certain amount per month.
Purchasing and investing in Digital Assets is a high-risk activity which incurs risks which are not inherent in managing traditional financial instruments and other assets. The value of digital assets other digital assets or fiat currencies is not indicative of future performance. Digital Asset Management Limited is a Company registered in Gibraltar with registration number 116618, with registered business names and trading as 'Damex' and 'Damex.io'. Damex is authorised by the Gibraltar Financial Services Commission (Licence Number 24738) as a Distributed Ledger Provider to provide custody solutions and broker/dealer services under the Financial Services Act. Damex is also registered as an authorised EMI agent/distributor of Modulr FS Limited in the United Kingdom and Gibraltar. Click here to find out more.
Damex UAB is a joint stock company registered in the Republic of Lithuania (under company number 306148560), with registered address at Žygimanto Liauksmino str. 3, Vilnius, Lithuania and is registered by the State Enterprise Centre of Registers of the Republic of Lithuania as a provider of virtual currency exchange and virtual currency wallet provider. Damex UAB is a registered EMI distributor/outsourced service provider of Modulr Finance B.V within the European Union. The Damex application is presently undergoing testing and regulatory registrations in various jurisdictions. As a result, full public release and features of the application in your jurisdiction is subject to Damex's permissions and authorisations. Please also see our Risk Notice for further information.